1. What is my “school code”? How do I obtain my code?      A “school code” is used to identify different schools on the platform. The school will inform parents of their specific "school code" before the ordering process.

1. These are the compulsory items which students are required to wear at school. 2. Parents and students are allowed to customize and personalize their wardrobes accordingly with these pre-approved products that align with the school's branding and culture.  

1. Return and Refunds
To Refund, click on the 'Exchange/Refund' button. Select the reason for Return and click 'Submit'. Processing may take up to approximately one business day. Once your process has been authorized, you will receive a message stating 'Return Authorized'. Please return your item(s) through the express courier of your choice and provide the tracking number. Refunds can take up to 3-5 business days to process after the product is received on our end.

2. Exchange for a different size
Click on the 'Exchange' button and fill in quantity. Select the new size you want to exchange your item for along with the reason for exchange. Please allow approximately one business day for us to process your request. Once you receive a message stating that your request has been authorized, please return your item(s) through the express courier of your choice and provide the tracking number. Refunds can take up to 3-5 business days to process after the product is received on our end.

*Returned items must be kept in original packaging with all tags intact, unused, undamaged, and complete with all original accessories.

Weekdays: Monday-Thursday: 9:00~18:00
Friday: 9:00~17:00
Lunch Break: 12:00~13:00
Saturdays, Sundays, and Holidays: Closed